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The following information consists of the Terms and Conditions under which Last Minute Parcel ltd operates. by using our services, you are legally bound by these Terms and Conditions.
Terms and conditions
By using Last Minute Parcel Ltd.’s services you are bound by the following terms & conditions.
Definitions of terms Used
The Company, we or us – This refers to Last Minute Parcel Ltd or any other individual or company we may use to fulfil our services.
Carrier – is a company or individual that we have contracted to carry out services on our behalf
Shipment or Consignment – a single piece or multiple pieces being sent a delivery destination on our service.
Customer – any person or organization that purchases our services
Working day – Is a weekday (Monday – Friday) between the hours of 9am – 5pm excluding Public holidays or bank holidays.
1- Last Minute Parcel Ltd has its registered office at 549 Stratford Road, Birmingham, B11 4LP
2- Last Minute Parcel Ltd is a company registered in England and Wales under company number 07406383
3- We may carry out services ourself or sub-contract to other companies or individuals partially or in full, we are at full liberty decide how services are carried out.
4- When we sub-contract services as an agent on behalf of customers, the customer hereby authorizes us to enter into contracts on the customers behalf. The terms and conditions of the companies’ subcontracted to may differ from Last Minute Parcel Ltd.’s, regardless of this you are only bound by Last Minute Parcel Ltd.’s terms and conditions
5- We can reject to provide services at our sole discretion at any time. Any such losses of any nature that may be incurred by any parties we are not to be held liable for
6- Any charges relating to freight, customs, tax/duties or other expenses that may be charged to us after services are carried out will be the responsibility of the customer/consignee to pay in full immediately.
1- Must be of the minimum age of 18 and/or be able to enter into legally binding contracts
2- All information provided by the customer must be completely true & accurate in relation to the dimensions, weights, contents, values of contents, delivery information, collection information and reason for sending your shipment when using our services. Any inaccurate information provided may cause extra charges which is immediately payable to us.
3- All goods sent using our service must be securely packaged internally and externally and fit for purpose, i.e. The packaging must be able to sufficiently protect the contents within a shipment and is allowed to be used in the sending country, receiving country and any country the shipment may transit through.
4- All goods sent using our service are properly, securely and sufficiently prepared and labelled to be easily identifiable while in transit.
5- Where the customer hands over to us shipments which would cause us to handle any goods classed as dangerous, have a damaging nature, likely to cause pests, may be dangerous, endanger other goods or are not allowed to be sent on our services whether declared to us or not. The customer will be liable for all loss/damage arising from any such goods and shall indemnify us in full against any loss, claims, damages, costs or expenses relating to those goods. We or any company acting on our behalf have the right to deal with those goods in any manner which we deem fit.
6- The customer undertakes that no claim shall be made against any director, servant or employee of the company which imposes or attempts to impose, upon them any liability in connection with any services which are the subject of these conditions and if any such claim should nevertheless be made, to indemnify the company against all consequences thereof
7- The customer shall save harmless and keep the company indemnified and against –
a- All liability, loss, damages and expenses whatsoever including any tax/duty, customs clearance, levies and deposits arising out of the company acting under customer instructions or breach / negligence from the customer.
b- When carrying out services for a customer any liability assumed or incurred by us for carrying out services for the customer, we have become liable to any other party.
c- All claims, costs and demands made by whoever, in excess of the liability of the company under the terms of these conditions. Regardless whether such claims, costs or demands arise from or in connection with, breach of contract, negligence or breach of duty of the company, its servants, agents or sub-contractors.
d- Any general claims which may be made against us
8- The customer shall pay any payments due in a punctual manor, the customer agrees to pay us in any method which we accept or have agreed upon and all sums due must be paid immediately without any reduction or deferment on account of any claim, counter-claim or set-off.
a- In the event the customer fails to make payment of any sums owed in a timely manner we have the right to apply a late payment charge.
b- Where liability arises in respect to a general claim in connection with goods, the customer shall promptly provide security to the company or to any other company in a form acceptable.
c- After 30 days of non-payment of invoice we can take legal action against the customer to recover monies. All and any costs associated with recovering monies will be retrieved from the customer
9- The customer is responsible for making sure all details on any labels, airwaybills, customs document and forms provided & submitted by us are accurate, correct and true. If there are any wrong details on any such documents and the customer does not inform us before collection, we are not be held liable for any kind of losses, damages or further costs incurred to resolve any issues with regards to this.
10- If the customer, sender, receiver or any 3rdparty with a connection to any shipment or services bought from Last Minute Parcel ltd wishes to contact a carrier directly then they should ask for permission from us in writing by email. Any communication verbal or written with carriers without our consent will nullify and void any insurance, liability or assistance from us with regards to the shipment in question
11- The company cannot be held liable in any way to any 3rd parties that may have an interest in the shipment or any service bough from us currently or in the future. The customer only enjoys any liability the company may have to any service bought.
1- A customer can request a cancellation of services, this must be done at least 1 working day before a collection has been scheduled in. There is a 25% charge/deduction from the amount paid for the services with a minimum charge of £50.00
2- We cannot offer a cancellation of services on the day of a scheduled collection.
Requested return of shipment
1- A request to return a shipment that is in transit can be made by the customer/consignee, however we cannot guarantee the request will be accepted or actioned.
2- Any such request for a return of shipment must be made in writing with full explanation for the reason of request.
3- If a return request is accepted there will be a return charge which will have to be paid
4- If a shipment which is being returned is damaged or lost during the requested return transit, we cannot be held liable for this or any type of claims, losses or damages that arise
Collection & delivery
1- All our collections & deliveries are carried out between 9am – 6pm on working weekdays. We cannot offer collection time slots for collections & deliveries unless otherwise agreed in writing.
2- All Collections & deliveries are made from the front entrance (ground floor) of buildings and delivered to the front entrance (ground floor) of buildings. For pallets the collections and deliveries would be kerbside.
3- Collection/delivery drivers do not call ahead of time; they turn up and will knock your door/buzzer on the day of collection. If they cannot get hold of you or the shipment is not ready the collection will be marked as failed.
4- Couriers may enter buildings to collect/deliver and is done at their own discretion. If any damage is caused due to this, we or the courier are not to be held responsible or liable for any loss or damage whatsoever.
5- Any consignment which is insufficiently packaged, damaged or to heavy to hand carry the collection driver can refuse to pick up and note the collection down as failed.
6- Collections and delivery times are just estimates and not guaranteed. Although we do try our best to make sure they go ahead as per ETA’s.
7- Any labels, documents or paperwork provided by us must be attached securely and as instructed. If a shipment is lost, damaged, refused to collect or delayed due to any such documents not being properly applied we are not to be held liable for this.
a- Failure to attach such documents may also attract surcharges which vary from service to service.
8- The courier may deliver your consignment to a place deemed safe.
Customs clearance, taxes/duties and related destination charges
1- The amount paid to us is for transport of a shipment only. If there is any clearance required, customs tax/duties to be paid and any related charges in the origin/ receiving country these are the responsibility of the sender/receiver.
a- If any such charges are failed to be paid by the sender or receiver then they will be billed to the customer who contracted our services and is their responsibility to pay immediately. There will be an admin fee of £50.00 levied by us if this happens on the invoice.
2- If the receiver of a shipment fails to customs clear their shipment or provide further clearance instructions to customs, customs may seize, return or destroy the shipment. All charges related to a seizure, return or destruction will be billed to the customer and is their responsibility to pay immediately. There will not be any refund available on original carriage costs.
3- Shipments can be scanned, opened physically or both at customs. If any prohibited, illegal or mis-declared items are found in the shipment this could cause a shipment to be either returned, seized or destroyed. All costs for returns, seizures, destruction or any other action deemed relevant by customs will be charged to the customer. There will not be any refund available on original carriage costs.
4- On most services customs clearance will be carried out by the carrier’s agent in the receiving country. If you wish to use your own clearance agent or do this yourself, please notify us in writing before the shipment is collected. If the carrier refuses to hand over the shipment or refuses the request for you to self-clear your goods we cannot be held responsible for this.
5- We can provide customs invoices to a customer to fill out themself or fill them out on the customers behalf which is used to assist with customs clearance in most countries. In certain countries customs may require additional paperwork, ID’s or licenses to clear goods. It is the responsibility of the receiver to provide these documents as requested at their own cost. If any shipment is refused entry or returned due to such documents not being provided all costs will be billed to the customer who is liable to pay them immediately. There will not be any refund available on original carriage costs.
6- Please check with customs in the origin/receiving countries you are sending to/from directly for up-to-date rules regarding customs clearance and the processes. Any advice provided by us even if wrong or outdated we cannot be held responsible for.
7- Any delays, losses or consequential losses caused by customs not releasing a shipment or taking their time to inspect a shipment we cannot be held liable for in any way. We cannot provide any type of compensation if this happens in any sort of way
Collection, delivery & transit times
1- All dates and times provided with respects to Collection, deliveries and transit times are just estimates and not guaranteed.
2- Collection, delivery and transit times are not accompanied with money back guarantees if not carried out as estimated.
3- We are not to be held responsible for any kind of losses and cannot offer any compensation in anyway if collections, deliveries and transit times are not carried out as estimated
Loss and damage
1- We offer a complimentary insurance with every shipment of £25.00 per consignment against loss or damage. Enhanced insurance up to the value of £15,000 can be bought on most services for loss or damage.
2- Any shipment found to have inadequate labelling, packaging or considered insufficiently packaged any claim for loss/damage will be rejected and this would be a final decision without any option to dispute the decision. Any boxes used to ship goods should be at Minimum double walled without carry holes and internally there should be sufficient padding to make sure goods do not touch the edge of the boxes so they do not move while in transit. We are not to be held liable for any loss/damage caused by insufficient packaging.
3- Any shipment found to contain dangerous, restricted or prohibited item sent on our service will automatically void any complimentary or enhanced insurance taken out. Your goods could be returned or destroyed at your own cost and you will lose all transport charges paid and any premiums paid for insurance. It is the customers and senders’ responsibility to make sure there are no prohibited or restricted items inside any shipment sent.
a- Any shipment sent containing anything prohibited is sent at the customers own risk and there is no liability at all for any loss or damage of any sort.
4- We are not liable for any kind of consequential loss caused by damage, loss or delay of any shipment sent on our services and our standard insurances and enhanced insurances do not cover any kind of consequential loss.
5- Our standard insurance and enhanced insurance does not cover personal effects, electronics, Antiques, vintage items, Artwork or anything classed as fragile such as glass, screens, China etc These items are sent at your own risk. Our standard and enhanced insurance also does not cover any shipment carrying Food, Alcoholic beverages, Liquids, paints, Perishables or plants.
6- Enhanced insurance bought will only be paid out to the maximum of the amount declared for the value of your goods. For example, if £1,000.00 enhanced insurance is bought and the value of goods declared is £500.00, the maximum pay out would be £500.00
7- All claims must be made through us by emailing email@example.com .If a customer, sender or receiver tries to make a claim directly with any of our carriers or 3rdparty not going through us directly then the claim will be void and we cannot assist any further.
8- Internal damage is not covered by our complimentary or enhanced insurance. We cannot offer any kind of compensation for internal damage to any goods. An example of internal damage is you sent a screen which turned on before sending but when it reached delivery address it does not turn on anymore etc.
9- If the weights and dimensions declared by the customer are different to the audited weights and dimensions recorded by us then any complimentary or enhanced insurance taken out will be null and void.
10- In order to process a claim for damage the shipment must have been signed for as damaged clearly or you must inform us of the damage on the same day as delivery before 4pm G.M.T if the goods have not already been signed for as damaged. After goods are signed for as damaged you have 3 working days to email us with pictures of the goods packaged internally & externally before and after damage clearly showing shipping labels along with purchase receipts or proof of purchase of the damaged goods. Please note if you signed goods for anything else apart from damaged then goods will be considered as delivered in good condition and you can make any sort of claim
11- In order to process a claim for loss, once the goods are declared as lost by us you have 3 working days to email us over pictures of the goods packaged internally and externally clearly showing packing labels & the purchase receipts / proof of purchases for the lost goods you are claiming for. If a shipment is partially delivered and some pieces of the shipment are missing you need to inform us of this in writing within 3 working days or we will consider the whole shipment as delivered and will not be able to raise a claim for loss.
12- Any damages to packaging are not covered by our complimentary insurance or enhanced insurance. If your items are inside a suitcase and it is damaged during transit then it is not covered by any insurance. Please remember packaging is there to protect your goods inside so make sure all pieces of your shipment are securely packaged internally and externally.
13- Once a claim is raised with us you have 3 working days to provide us with the documents, we require to process a claim. If they are not provided in time a claim will be considered null and void. We are not be held liable for any claims that are timed out.
14- If for any reason your claim is rejected or compensation refused, we are not to be held liable for this.
15- The outcome of a claim could take up to 60 days to receive a final outcome. Please do note this is just an estimate.
1- After a shipment is collected it is weighted and measured by the carrier. If the dimensions and weights provided by the customer are different to the audited weights and dimensions, we will send you the charges for the difference in any weight & dimensions and any surcharges that may apply. We may add an administration fee of up to £10.00 and any additional charges are payable immediately by the customer.
2- If the dimensions or weights are mis declared by the customer and this causes the shipment to be returned, delayed or destroyed any costs to do with this will be billed to the customer and original transport charges will be non-refundable.
a- Any damages or losses on mis declared shipments we will not be held liable for
3- In the events of failed collections, shipments returned to senders, failed deliveries, destruction of parcels, taxes/duties not paid, clearance charges not paid and any other surcharge not paid incurred by us will be charged to the customer.
4- We will apply fines or surcharges to shipments found to contain prohibited items, the fines may vary per shipment. Please ask or check our website for up-to-date charges.
5- Any additional charges to be paid we will inform you in writing via email, all charges are payable immediately and non-negotiable.
6- If any additional charges are not paid, we have the right to put your shipment into storage which will incur additional storage charges and forwarding charges. Shipments will only be released when full payment is received and cleared.
7- If payment is not received and the shipment is delivered, we have the right to charge you any fees related to late payment and costs incurred by us in relation to collected monies owed to us. If monies cannot be recovered, we reserve our rights to send your outstanding balance to debt collectors
a- If you fail to pay any additional costs then any loss or damage incurred to shipments, we cannot be held liable for.
1- You are not allowed to send any prohibited, dangerous, fraudulent or illegal items on our services. If any prohibited items are found in your packaged, we have the right to abandon, destroy or return your shipment at the customers cost.
2- All insurance on any shipment with a dangerous, prohibited or restricted items inside is completely void and we have no liability towards that shipment in any way at all. You will lose any transport fees and the customer is liable for any further additional charges.
3- We have a list of prohibited items on our website but if you are unsure whether something you want to send is prohibited you should ask us before sending the shipment.
We have the right to vary our terms and conditions without any prior notice.